Refund policy

RETURNS

We hope you love your PURE. products. If you change your mind, you may request a return within 14 days of receiving your order.

To be eligible for a change-of-mind return, products must be unused, unopened and in their original condition and packaging.

For hygiene and product-safety reasons, cosmetic products that have been opened, used or had their hygiene seal broken cannot be returned for a change-of-mind refund.

HOW TO REQUEST A RETURN

To request a return, contact us at connect@purecosmetics.uk within 14 days of receiving your order. Please include your order number and details of the item you would like to return.

Once your return has been accepted, we’ll provide you with instructions for returning your item.

Customers are responsible for return postage for change-of-mind returns. We recommend using a tracked service, as we cannot be responsible for returned parcels until they are received.

DAMAGED, FAULTY OR INCORRECT ITEMS

If your order arrives damaged, faulty or incorrect, please contact us as soon as possible at connect@purecosmetics.uk.

Please include your order number and photographs of the product and packaging where possible so we can investigate and arrange an appropriate resolution.

REFUNDS

Once your return has been received and inspected, we’ll let you know whether your refund has been approved.

Approved refunds will be issued to your original payment method. Please allow additional time for your bank or card provider to process the refund.

YOUR STATUTORY RIGHTS

Nothing in this policy affects your statutory rights.